Please give our friendly staff a call on (02) 6332 4920, we’re here to answer any question you might have. Some of the most frequently asked questions are listed below.
What are check in/ check out times?
Check in times at the apartments is 2:00pm. The checkout time is 10a.m.
Is linen provided?
Yes all linen is provided at the apartments.
Is there off street parking?
Yes there is a secure car park on site.
Are there TV and DVD players?
Yes each apartment has a HDTV and a Blue-Ray player.
Are the apartments serviced and cleaned?
Daily servicing is available on request. For longer term residences the linen is changed weekly and the apartment is cleaned weekly.
Am I able to check out late?
Late check-outs are available depending on the arrival of the next guest. Please note that there are extra costs for checkouts after 11:00a.m.
What is the latest I can check in?
As we do not have a 24 hour office on site the latest check in is 9:00pm. If you believe you will arrive later then this time please call and let management know 24 hours in advance. They might be able to find another way to arrange key pick-ups.
Are there kitchen facilities?
Each apartment has a fully functioning kitchen including, stoves, ovens, fridges, toasters, microwave, cutlery and utensils. David Jones cottage has a dishwasher in each apartment. Please note Elm Tree cottage has a stove top but NOT an oven.
Do you have baby cots available?
Yes there are baby cots available. Please let staff know if you require one and they will have it in your room before you arrive.
Are pets allowed?
Yes dogs are only allowed at Elm Tree cottage upon request.
Do you have corporate rates?
Yes corporate rates are available for guests staying longer than 3 days.
Do you have long term rental rates?
Yes there are long term rental rates available. To get the best price call the apartments directly on (02) 6332 4920
Is there internet available?
Yes each apartment has free wi-fi internet available.
Are there hairdryers available?
Yes each apartment has a hairdryer in the bathroom.
Is smoking permitted at the apartments?
Smoking is not permitted in any apartment. There are private balconies/gardens at each apartment where guests can smoke.
Do the apartments have laundries?
Yes each apartment has laundry facilities. The Mews apartments have internal washing machines and dryers. They also have clothes horses so you can dry your clothes out on the balcony. David Jones apartments also have washing machines, clothes horses, and access to a washing line.
Is there air conditioning?
Yes there is air conditioning available at each property. The Mews and Elm Tree Cottage all have reverse cycle air conditioning. David Jones Cottage has central heating available. There are also pedestal fans available upon request.
Is there a reception/office onsite?
There is no reception on site at The Mews and David Jones Cottage but assistance is only a phone call away. We tend to be able to be down to the apartments in ten minutes to help you out with any issues you may have. As Elm Tree Cottage is located on the same site at the office (our house!) assistance is but a knock on our door away!